Priory Hospital Cardiff

We support people who are staying with us to attend family events and visit home. We will work with them and their relatives to ensure possible risks are managed and that everyone is supported.

Family and friends are welcome to visit and participate in activities at the service. We would ask for 24 hours’ notice so that arrangements can be made and there are no conflicts with the therapy programme. Please let us know in advance if you would like to eat with your loved one and our catering team will be able to accommodate this.

At Priory Hospital Cardiff, we recognise that it’s important for patients to maintain contact with their relatives, friends and representatives while they’re in hospital. Emphasis is placed upon maintaining links with the patient’s family and friends, according to the patient’s wishes, with social workers having an important role in liaising to maintain and strengthen these links.

All visitors are welcomed and made to feel comfortable. Visiting rooms are available outside of the clinical area. However, due to the bespoke nature of the wards, visits can take place on single occupancy wards if patients wish to show their visitors their living arrangements.

In regards to receiving visits from children, the general principle is that the child’s welfare is at the heart of our approach to managing child visits, whilst also taking into account the needs of the patient and relatives. The hospital has a written policy on the arrangement of patients receiving visits from children. A visit from a child should only take place following risk assessment and a decision that such a visit would be in the child’s best interests. Children must use the designated visitors’ room. All child visits are directly supervised by staff, who are situated in the room with the child. Because of the need to ensure the above, all visits by children should take place on a planned and arranged basis. This should be made clear to patients (and involved relatives/carers) on admission, or prior to admission.

Yes; we make every effort to keep the loved ones of our residents involved in their care. We promote family and friends’ involvement, and anyone is welcome to visit site before an admission, as well as while the person is staying with us. We can also arrange more regular catch ups if you would prefer, either in person or via telephone, to ensure you are kept informed. We also provide a thorough information pack for all our patients and families.

We have incoming phone lines, and there are phones at various points around the hospital, which can be used by people staying with us at any time. In addition, we can support our patients to use their own mobile phone, where appropriate and risk assessed.

Every bedroom will have a bed, bedding and basic furniture, such as a chest of drawers or wardrobe, a bedside table and additional personalised decor. Meals are provided by our catering team. We expect families to provide toiletries and clothing for their loved one.

All of our bedrooms are furnished, and residents are supported to personalise them to suit their needs and wishes. They are all single person, en-suite rooms.

Yes, our external doors are locked. However, everyone staying with us will be risk assessed which will detail the level of security needed. Each ward has its own garden area, which is open according to each individual’s needs and risks.

We have a catering team who prepare meals twice times a day, and fresh fruit and healthy snacks are available at all times. People staying with us are supported to choose what they want to eat at mealtimes, and there is always a choice available, as well as easy-read menus. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Where appropriate, our occupational therapy team will support and encourage patients to shop and cook for themselves. We also cater for specific dietary requirements or preferences such as vegan, vegetarian, halal, kosher and gluten-free.

Our team will ensure that people staying us always have access to clean clothes and bedding. We have industrial laundry facilities on-site, which our team will take care of. Maple and Willow have access to a laundry room on the ward and Elm has access to laundry facilities from the therapy kitchen. People are supported to use the laundry as part of their independent living skills and can be supported with this.

We would ask that people staying with us do not bring valuables, such as family heirlooms, to our hospital, as we cannot guarantee their safety. We may place restrictions on some items, where the risks cannot be appropriately managed, for example, scissors, medications and razors. A banned and restricted items list is displayed across site.

No, unfortunately we do not allow live-in pets. However, we do have arranged visits for therapy pets and visits from a visiting animal roadshow.

Everyone staying with us has a tailored activity planner. Our dedicated OT and therapy assistants organise a variety of activities, with input from residents. These include both in-house activities as well as visits into the community.

We work with healthcare professionals, family members and residents to develop care plans that are in the best interests of those staying with us. We use a variety of communication tools and work with health professionals to help each person staying with us have a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

We have a large car park on-site, with visitors’ spaces available.

Priory Hospital Cardiff is a non-smoking site. However, people staying with us can vape within their own rooms and outside of the hospital.

We don’t take referrals directly from individuals and families. Instead, the first step will be for you to reach out to the person’s GP so that they can be referred and funded through the correct NHS channel. Depending on the type of support needed, this could include local authority funding, NHS funding, joint funding between the local authority and NHS, or direct payments. Please note, referrals for NHS or local authority funded services must come from a referring organisation.