About this location
Set in the small village of Bromley, Kent and within its own tranquil and extensive grounds, Priory Hospital Hayes Grove provides a comfortable and friendly setting. We provide expert care for adult males with mental health needs, as well as adults with an eating disorder, in partnership with the NHS.
Priory’s acute and PICU services aim to allow more people to be treated closer to home and we support the NHS to repatriate out-of-area patients back to local areas.
Services at a glance
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Services
Our acute services offer round-the-clock assistance in times of emergencies. Our specialist inpatient acute teams are committed to providing the highest quality of care, supporting patients with a wide range of mental health conditions in safe and highly therapeutic environments.
Ward break down
- Wickham – 9-bedded ward for adult males
Conditions treated
We can support people with the following challenges:
- Complex mental health needs
- Personality disorders
- Depression
- Anxiety
- Bipolar disorder
- Psychosis
- Self-harm
- Schizophrenia
We can also support people who present with the following challenges alongside their primary diagnosis:
- Substance misuse
- Violence and aggression, as long as this has not occurred within the last month
We are able to support informal patients or those detained under the Mental Health Act (MHA).
Treatment approaches
At Hayes Grove, we offer an individualised, person-centred approach to all of our patients. Our aim is to provide the best quality of care and support for people so they can continue towards the healthy and fulfilling life that they deserve.
Our assessment and treatment options are overseen by a full and diverse multidisciplinary team (MDT), and we are able to offer occupational therapy (OT), mindfulness, pet therapy, music therapy, fitness therapy, art therapy, and psychology coping skills sessions.
People within our acute service tend to stay with us on a short-term basis.
Our team
Our team consists of:
- Hospital director
- Medical director
- Ward manager
- Deputy ward manager
- Consultant
- Ward doctor
- Psychologist
- Occupational therapist (OT)
- OT assistant
- Registered medical officer
- Senior nurses
- Staff nurses
- Senior healthcare assistants
- Healthcare assistants
- Fitness instructor, supporting mindfulness and well-being
- Director of clinical services
Therapeutic and community-based activities
We offer a range of therapeutic and community-based activities as part of a full treatment programme. We want to support people to become more confident and independent, preparing them to move through their treatment pathway towards community living.
Depending on each person’s individual treatment plan, our therapeutic and community-based activities may include:
- Fitness and wellbeing
- Gardening
- Raised flower bed planting
- Nature walks
- Fitness support
- Access to local area
Our facilities and environment
We believe that the environment in which treatment takes place is just as important as the treatment itself, when it comes to supporting our patients. We provide:
Our garden offers secure fencing, a patio area with furniture, a lawn and planting areas. We can also support specialised equipment within the hospital, dependent on what can be achieved in line with patient needs.
Our bedrooms
All of our bedrooms are single-occupancy and have an en-suite bathroom. Patients are encouraged to personalise their bedrooms while they are staying with us. We provide:
Exclusion profile
- People under the age of 18
- Females
- History of arson within the last 30 days
- Violence and aggression within the last 30 days
- Harm to others
- Physical disabilities
- Learning disabilities
Pathways
Priory’s network of high quality facilities enables us to offer joined-up care pathways with our dedicated residential services. We offer programmes which integrate healthcare treatment and therapy, which are tailored according to individual needs, in an appropriate setting. Our strength is that we can provide a seamless transition for the individual as they progress between higher and lower dependency services.
A referral pathway to our rehabilitation and recovery (R&R) services is available, depending on people’s therapy needs. A step down to Priory Adult Care services is also available, dependent on individual needs. A step down to residential services that are local to the area would be supported with Priory Adult Care colleagues if appropriate, but most patients are discharged home.
Priory is the UK's largest independent provider of adult eating disorder services and we pride ourselves on offering quality, personalised treatment for every person we support.
Ward break down
- Avanti -20-bedded ward for adult males and females, supporting people in an acute phase, and people in a progression/transition phase
Conditions treated
We can support people with the following eating disorders:
- Anorexia nervosa
- Bulimia nervosa
- Binge eating
- Other specified feeding or eating disorders (OSFED)
We can also support people who present with the following challenges alongside their primary eating disorder diagnosis:
- Acute mental health needs
- Physical health needs
- Autism
- Obsessive compulsive disorder (OCD)
- Body dysmorphic disorder (BDD)
We are able to support informal patients or those detained under the Mental Health Act.
Treatment approaches
At Hayes Grove, we offer an individualised, person-centred approach to all of our patients. Treatment on our eating disorder unit (EDU) is based on National Institute for Health and Care Excellence (NICE) guidelines and incorporates a range of psychological therapies, including the Maudsley Model of Anorexia Nervosa Treatment for Adults (MANTRA) therapy. We also include occupational therapy-led activities and sessions, to reinforce skills and strategies learnt during an inpatient admission. We also offer specialist services including percutaneous endoscopic gastrostomy (PEG) feeding and nasogastric (NG) feeding.
Our aim is to provide the best quality of care and support for people so they can continue towards the healthy and fulfilling life that they deserve. Our aim is to equip patients for sustained success, beyond discharge and back to the community.
Our assessment and treatment options are overseen by a full and diverse MDT.
We offer:
- Occupational therapy (OT)
- Mindfulness
- Music therapy
- Art therapy
- Family therapy
- Psychological therapies
- Fitness therapy
- Support from dietitian
- Pet therapy
People within our service tend to stay on a medium term basis, which is an average of around 6 months.
Our team
Our team consists of:
- Hospital director
- Medical director
- Consultant
- Speciality ward doctor
- Ward manager
- Deputy ward manager
- Psychologist
- Occupational therapist (OT)
- OT assistant
- Staff nurses
- Social worker
- Healthcare assistants
- Dietitians
- Pet therapist
- Art therapist
- Music therapist
- Family therapist
- Director of clinical services
We also provide specialist staff training, including guidelines for supporting patients with disordered eating/an eating disorder.
Therapeutic and community-based activities
We offer a range of therapeutic and community-based activities as part of a full treatment programme. We want to support people to become more confident and independent, preparing them to move through their treatment pathway towards community living.
Our therapeutic and community-based activities include:
- Access to hospital facilities, including the restaurant and communal dining facilities, if clinically appropriate
- Access to the local area with regular weekly trips
- Gardening/raised flower beds planting
- Nature walks
- Fitness support
Our facilities and environment
We believe that the environment in which treatment takes place is just as important as the treatment itself, when it comes to supporting our patients. We provide:
Our garden offers secure fencing, a patio area with furniture, a lawn and planting areas. We are also able to support adaptations to the facilities/equipment/environment, if achievable/appropriate.
Our bedrooms
All of our bedrooms are single-occupancy and have an en-suite bathroom. Patients are encouraged to personalise their bedrooms while they are staying with us. We provide:
Exclusion profile
- People under the age of 18
- History of arson
- History of sexual offending
- Violence and aggression
Pathways
Priory’s network of high-quality facilities enables us to offer joined-up care pathways with our dedicated residential services. We offer programmes which integrate healthcare treatment and therapy, which are tailored according to individual needs, in an appropriate setting. Our strength is that we can provide a seamless transition for the individual as they progress between higher and lower dependency services.
Discharge planning is started at an early stage of a patient’s admission, and this is done in conjunction with community teams. In most cases, people on our EDU are discharged home following treatment. However, we are able to look at further pathways, for example, within Priory Adult Care services, if appropriate.
A message from our site leader
Here at Hayes Grove, we have a good, stable, experienced team of clinical staff, who are passionate about quality care
Hayes Grove’s site leader
Comments from our patients and their family and friends
We have found the family support group at Hayes Grove to be of great help. To have a therapist’s help with the problems that we are experiencing has made the utmost difference to us. Meeting and being able to discuss openly with other families the issues that we are facing has made us realise that we are not alone, which in turn has helped us to understand and to improve our relationship with our family member
My daughter is autistic and suffers from a severe eating disorder. The eating disorder team at Hayes Grove did a wonderful job looking after her, particularly the consultant and the ward manager and many of the support staff. As a family, we will always be grateful for their care and support
Inside Priory Hospital Hayes Grove
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Information for family and friends
How do home visits work?
Support is given for patients to attend family events and access home visits, where possible.
What is your visitation policy?
We have unrestricted visiting, but these are by arrangement only. This is so we can ensure visits are positive for those who are staying with us and their guests.
Will I be involved and kept up to date with my loved one’s care and wellbeing?
We fully support family involvement and input to their loved ones' care planning and will encourage this, provided that consent is given for information to be shared.
Will my loved one be able to have a phone or call me?
Mobile phones are permitted and a phone can be accessed by agreement with staff, if needed.
What type of things are families expected to provide, and what is provided by the home?
Bedrooms are furnished, however, people staying with us may bring personal belongings, provided they do not include banned or restricted items. We would expect them to bring their own clothing, toiletries and items needed for their stay, in accordance with their planned admission.
What are the bedrooms like?
All of our bedrooms are furnished and modern. They are all single person, en-suite rooms.
Are external doors kept locked?
External doors are locked for the safety of all those staying with us. However, staff are on duty to enable access, where appropriate. Every person staying with us will be individually assessed for any risks to see what security is needed.
What do service users eat and how do meal times work?
We provide three meals per day and people staying with us can make meals and snacks in their kitchen as part of their treatment pathway. We also have two dietitians, who support meal plans and encourage people to prepare meals and meal plans.
How does laundry work?
People staying with us have access to laundry facilities. Bedding is cleaned by the hospital.
Is there anything they can’t bring or have?
People are asked not to bring valuables or large sums of money when they come to stay with us. We have a list available prior to admission, but there are also banned and restricted items to ensure people’s safety during their stay.
Are pets allowed?
Unfortunately, we cannot accept pets on-site.
How do activities work?
Everyone has tailored activities plan in accordance with their therapy needs and care plan. People can access home leave, provided they are well enough.
Do service users and families have an input into the service user’s care plans?
People staying with us have input into their care plans and families are encouraged to support, where consent is given, and provided it is appropriate.
What are the car parking facilities?
There is free car parking on-site.
What is the smoking policy? Can service users buy cigarettes?
Priory Hospital Hayes Grove is a smoke-free site and smoking is not permitted within hospital grounds. Support for smoking cessation is available or patients may choose to vape or smoke while they are on leave.
How is treatment accessed and funded?
We don’t take referrals directly from individuals and families. Instead, the first step will be for you to reach out to the person’s GP so that they can be referred and funded through the correct NHS channel. Depending on the type of support needed, this could include local authority funding, NHS funding, joint funding between the local authority and NHS, or direct payments. Please note, referrals for NHS or local authority funded services must come from a referring organisation.
We also provide a private service where funding can be accessed via private medical insurance, or individuals can self-pay. For more information, please visit Priory Hospital Hayes Grove.
How to make a referral
Our customer service centre provides 24/7 support for NHS mental health enquiries and referrals. Our customer referral co-ordinators can support you from your first call right through to the enquiry conclusion, providing updates throughout the process. We offer 24/7 crisis referrals, fast access to bed availability and placements, and a single access point for end-to-end enquiry management.