Priory Charles Court Care Home

We support our residents to attend family events and visit home. We will work with the resident and their relatives to ensure risks are managed and that everyone is supported. We also provide a family room where we support families to share their special events with their loved ones.

We have an open door policy, and family and friends are welcome to visit and participate in activities at the service, seven days a week. Unfortunately we cannot cater for visitors to stay overnight. If families let us know in advance if you would like to eat with their loved one, and our catering team will make accommodations. We do have protected mealtimes to promote dignity.

We strive to keep the loved ones of our residents involved in their care. Regular relative meetings are arranged, where families will meet with the residents’ care team and hear about recent events at the home. We can also arrange more regular one-to-one catch-ups, either in person or via telephone, to ensure you are kept informed. In addition, the management team or a registered nurse will be available to assist you with queries at any time.

Charles Court has several incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. Each nursing floor carries its own mobile to facilitate easy contact. In addition, we can support our residents to get and use their own mobile phone, where appropriate.

Every bedroom will come with a bed, bedding and basic furniture such as a chest of drawers, wardrobe, and bedside table. In addition, daily meals and snacks are provided by our catering team, and our activities team will provide a range of activities at no cost. We expect families to provide toiletries and labelled clothing for their loved one, and room items such as additional décor or a television set. Additional services such as hairdressing, and external heath checks, will be funded by the resident or their family.

All the rooms have their own en-suite facilities. Bedrooms come furnished, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the service specification and some of it is fitted, and therefore cannot be removed.

External doors and gates are locked, via a keypad system, however every service user will be risk assessed which will detail the level of security needed, in line with their capacity, determined under the Mental Capacity Act. We have a large enclosed garden area and patio where individuals can freely exit and enter the building.

We have a catering team who prepare meals three times a day, and snacks are available at all times. Residents are supported to choose what they want to eat at mealtimes, and there is always a choice available, as well as easy-read menus. Our team will also seek guidance from the resident, the family members, and nutritionists, to ensure that special dietary requirements are catered for.

Our team will ensure that residents always have access to clean clothes and bedding. We have industrial laundry facilities on-site, which our team will take care of on behalf of our residents.

We would ask that residents do not bring valuables, such as family heirlooms and large amounts of cash to our home, as we would not want these to get lost. We may place restrictions on some items where the risks cannot be appropriately managed, such as scissors, medications, and razors.

Unfortunately we don't allow pets to live in, but pets are welcome to visit.

Every residents has an individual tailored activities planner. Our dedicated activities co-ordinator organises a variety of activities, with input from residents. This includes both in-house activities, including regular visiting external entertainers, as well as community engagement.

We work with the resident, the family, and social worker, to develop a life history and care plans, which are person-centred and in the best interest of the person. We use a variety of communication tools and work with health professionals to aid each resident in having input about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input, along with invites to attend any care reviews and relatives meetings.

Charles Court has a large, well lit car park where visitors are invited to park for free.

Residents can smoke in the designated smoking area in the enclosed back garden, which has a shelter. We do not permit smoking inside the building, and this includes vapes. We can facilitate the purchase of cigarettes and vapes. Families are also able to smoke in the designated areas outside of the home.

Our fees can vary, and are based on an assessment of each individual's needs. We accept the following funding types: local authority funding, local authority funding and top up, NHS Continuing Healthcare (CHC) funding, and private/self-funding. Please note, referrals for NHS or local authority funded services must come from a referring organisation. We recommend contacting your local social care team to attain a referral.