Priory Cooper House Care Home

We support all residents to attend home visits as and when they would like to.

We have an open door policy, and family and friends are welcome to visit and participate in activities at the service. Unfortunately we cannot cater for visitors to stay overnight. Please let us know in advance if you would like to eat with your loved one, and our catering team will make accommodations.

Yes, we strive to keep the loved ones of our residents involved in their care. We have an online group where we share good news and stories of all our residents, as well as communicate site updates.

Our service has two incoming phone lines and we have a dedicated reception team who will be able to facilitate calls with your loved ones. Residents are welcome to have their own mobile if they so wish to.

Every bedroom will have a bed, bedding, and basic furniture, such as a chest of drawers or wardrobe, and bedside table. Meals and snacks are provided by our catering team. We expect families to provide clothing for their loved one, and room items such as additional décor or a television set.

Bedrooms are all furnished, and residents are supported to personalise them to suit their needs and wishes. However, some of the furniture has been purchased to suit the needs of the service specification and some of it is fitted, and therefore cannot be removed.

Yes, the service is kept locked. Where appropriate some residents may know the key code, this is done on a risk assessment basis to ensure we are keeping everyone safe.

We have a catering team who prepare meals three times a day, and snacks are available at all times. Residents are supported to choose what they want to eat at mealtime, and there is always a choice available, as well as easy-read menus.

Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for. This would be in line with the International Dysphagia Diet Standardisation Initiative (IDDSI) guidance.

Our team will ensure that residents always have access to clean clothes and bedding. We have industrial laundry facilities on-site, which our team will take care of on behalf of our residents.

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed. For example, scissors, medications, and razors may be banned from our dementia unit.

No, unfortunately we do not allow live-in pets.

Our dedicated activities team plan a schedule of activities for the home to ensure each resident has catered for needs to ensure they live a happy and fulfilled life.

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

Cooper House has a large off-road car park on-site.

The site is a no smoking site. Any resident who wished to smoke would be supported to do so off-site.

Our fees can vary, and are based on an assessment of each individual's needs. We accept the following funding types: local authority funding, local authority funding and top up, NHS Continuing Healthcare (CHC) funding, and private/self-funding. Please note, referrals for NHS or local authority funded services must come from a referring organisation. We recommend contacting your local social care team to attain a referral.