Priory Potton House Care Home

We support our residents to attend family events and visit home. We will work with the resident and their relatives to ensure risks are managed and that everyone is supported.

We have an open door policy, and family and friends are welcome to visit and participate in activities at the service, seven days a week. Unfortunately we cannot cater for visitors to stay overnight. If families let us know in advance if they would like to eat with their loved one, our catering team will make accommodations.

We strive to keep the loved ones of our residents involved in their care. Every 6 weeks you will be invited to a meeting at the home, where you will meet with the residents’ care team and hear about recent happenings at the home. We can also arrange more regular catch-ups if you’d prefer, either in person or via telephone, to ensure you are kept informed.

Our home has a phone line, which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Every bedroom will have a profiling bed for nursing, bedding and basic furniture such as a chest of drawers or wardrobe, and bedside table. Meals and snacks are provided by our catering team. We expect families to provide toiletries and clothing for their loved one, and room items such as additional décor or a television set. We do please ask if the clothes are all labelled before coming into the home.

All the rooms have their own en-suite facilities. Bedrooms come furnished, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the service specification and some of it is fitted, and therefore cannot be removed.

Yes - external gates are locked, however every service user will be risk assessed which will detail the level of security needed. We have a large garden area and courtyard, individuals will be given the code to exit into the garden area.

We have a catering team who prepare meals three times a day, and snacks are available at all times. Residents are supported to choose what they want to eat at mealtime, and there is always a choice available, as well as easy-read menus. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for. We have protected meal times so residents can enjoy the mealtime experience.

Our team will ensure that residents always have access to clean clothes and bedding. We have industrial laundry facilities on-site, which our team will make use of on behalf of our residents.

We would ask that residents do not bring valuables, such as family heirlooms, as we would not want these to get lost. We may place restrictions on some items where the risks cannot be appropriately managed, such as scissors.

Pets are welcome to visit, but we cannot support them to live-in.

Every resident has an individual tailored activities planner. Our dedicated activities co-ordinator organises a variety of activities, with input from residents. This includes both in-house activities as well as visits outside of the home.

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

We have two car parks located at the side of Potton House, where it is free to park. We have one allocated space for accessible access at the front of the home.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. We can facilitate the purchase of cigarettes and vapes at the shops, if this is what a resident chooses.

Our fees can vary, and are based on an assessment of each individual's needs. We accept the following funding types: local authority funding and top up, NHS Continuing Healthcare (CHC) funding, and private/self-funding. Please note, referrals for NHS or local authority funded services must come from a referring organisation. We recommend contacting your local social care team to attain a referral.