Priory Albion House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit. We can also facilitate visitors taking part in activities at the home. Visits are usually planned in advance to support individual needs, but unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where this is agreed by the individual, or deemed to be in their best interests. This will be arranged on an individual basis. We can arrange regular catch-ups either in person, via telephone, message or video call, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all spacious, furnished and homely. Each person we support will be enabled to personalise their space to suit their needs and wishes. However, some of the furniture has been purchased to suit the needs of our residents and some of it may be fitted, and therefore cannot be removed.

No, our doors are not locked, residents are free to come and go, although we will have robust risk assessments in place for each individual. We may lock external doors at night for security reasons.

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around meal times, such as preparing their own food. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

We have a utility room with laundry facilities, which residents make use of either independently or with the support of their core staff team. The team will ensure that residents always have access to clean clothes and bedding.

Most of our residents undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings. We also have a housekeeper on-site, who cleans the communal areas.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Everyone we care for has a tailored activities planner, which will include both in-house activities as well as visits into the community. We encourage skill building and engagement in therapeutic activities here at Albion House, and our activities programmes reflect this.

At the assessment stage, we develop in-depth support plans, considering each individuals’ unique needs. These plans will be reviewed and adapted to reflect changes in behaviours. We also have close links with multidisciplinary professionals in the community, and can refer our residents for additional therapies and support, where required.

Yes, we encourage families and extended support providers to be involved with the care plans, where appropriate. This helps us to develop a full understanding of our residents’ background, needs and preferences, enabling us to provide the right support.

There is pay-and-display parking available on the street outside. There is also a car park opposite our home.

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation. Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.