Priory Alexandra House

Home leave is supported, and staff will support where it is possible. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.

Family and friends are welcome to visit. We encourage our residents to maintain family contact, come as much as you like.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month you will be invited to a meeting at the home, where you will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-up if you’d prefer, either in person or via telephone, to ensure you are kept informed.

Everyone who stays with us are supported to call their loved ones any time. Staff will ensure residents maintain contact via phone or video call.

All bedrooms are fully furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, however there is a keypad on the front door, to ensure the safety of our residents. Every resident will be risk assessed to determine the level of security needed.

Residents are supported to choose what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around meal times, such as preparing their own food. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Residents are supported by staff to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if it is required.

Some of our residents undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support with these tasks, and task allocation is also discussed in our monthly resident meetings. We also have a housekeeper on site to support residents who are unable to clean.

Residents are not allowed to bring illegal substances onto the premises. Residents are supported to look after their belongings.

An activities planner is in place for each resident, focused around the hobbies, interests and aspirations of our residents, and we offer a calendar of activities that they find fulfilling. Our team work with local groups and others in the community to provide enriching activities for our residents. We also organise recreational activities within the home, so people always have something to do.

At the assessment stage, we develop in-depth support plans, considering each individuals’ unique needs. These plans will be reviewed and adapted to reflect changes in behaviours. We also have close links with multidisciplinary professionals in the community, and can refer our residents for additional therapies and support, where required.

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

We have two car parks at the front of the home.

None of our residents currently smoke but any people staying with us would be supported to do so outside, as per health and safety requirements.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.