Priory Arbour Street

We support our residents to keep in touch with their loved ones by facilitating home visits, family days out and events. We ensure that, where possible, we fully manage any potential risks by closely working with relatives and loved ones.

Arbour Street is welcoming family and friends to come and spend time with their loved ones. We can facilitate both indoor and outdoor visits. Our lovely back garden is perfect for catching some sun in the summer. Unfortunately, we cannot cater for overnight stays.

Yes, we keep in regular contact with all family and friends of our residents. This is done by either telephone or visits to Arbour House. We provide a full update on the people we care for.

Everyone who stays with us will be able to call their loved ones any time, via phone or video call. We have multiple cordless phones at different points around the house, which can be accessed at all times by the people we support. Some residents choose to have their own mobile phones and staff safely support them to use these.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Residents can decide the type of furniture they would like to have in their rooms, as well as choosing colours and themes for wall decorations.

Our external doors are kept locked. However, we always operate in the least restrictive way possible, and residents are able to enjoy our garden and outdoor space.

All our residents meet at the end of each week and, with support from staff, they choose their preferred meals and create a food menu for the week ahead. Residents are encouraged to follow any specific dietary requirements and families are asked for advice when it comes to preferred meals.

Residents are supported to do their own laundry, as part of promoting independence. There is a communal washing machine and tumble dryer, which is accessible for everyone.

Our residents take pride in looking after their environment and our staff support them with this. We also support people to complete household tasks, from cleaning their own bedrooms to maintaining a good level of cleanliness throughout all communal areas.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

All the people that we support have a person-centred support plan which includes all the activities that they prefer to do. Our key workers support them to design a weekly tailored activity planner and they are risk assessed so people are able to safely enjoy their chosen activities.

The staff team have a positive approach when it comes to managing the behavioural needs of our residents. Any agreed interventions and practices are well described within each individual's support plan. External professionals and families are also involved in prescribing the correct and safe practices. Additional measures such as pro re nata (PRN) medication may be required.

We actively encourage and support all of our residents to participate in the writing of their own care plans. If people are unable to make important decisions in regards to their care, families and external professionals such as GPs, social workers and advocates, are involved in designing the support plans with them. All our documentation is reviewed regularly and any changes are recorded as soon as they happen.

There is no off-road parking, however, there is free parking on the road.

Arbour Street is a non-smoking site, however, our residents can use the smoking area in the back garden.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.