Priory Church View

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.

Family and friends are welcome to visit and participate in activities at the service, and we can provide meals and refreshments. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in line with individual care plan agreements and consent around information sharing. Families may be invited to meetings at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, if this is preferable.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. We have our own landlines which are available to use, in addition, many of our residents also have their own mobile phones.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Our doors are only locked at night, as you would at your own home. However there is a locked gate access to the grounds and house. The gate has a keypad which is accessible for most residents unless they have restrictions on leaving their home without support. This is dependent on a risk assessment, so we can ensure the safety of our residents.

Our residents work together to agree a monthly menu, but alternatives are catered for if they have any requests. People can be supported to prepare the main meals if they wish to do so and can also prepare an individual alternative meal. We encourage and support everyone to be involved in preparing their own breakfast and lunch/light snacks throughout the day.

All residents have their own assigned laundry day and are supported as needed to complete this. Where people are unable to manage their own laundry, staff will provide assistance as needed, but will continue to work with individuals to develop their skills in this area.

Staff support and encourage our residents to complete these tasks, to promote their independence. In particular, we support the people who live here to maintain their bedrooms on a day-to-day basis. We also have a dedicated housekeeper and maintenance team at the home, who keep the communal areas clean and tidy.

We may place restrictions on some items where the risks cannot be appropriately managed, such as alcohol and non-approved drugs and medication. This will be discussed on an individual basis, where needed.

We have a seven-day activities planner for residents, offering activities both in-house and in the community, ensuring that people have a choice. The plans are set by our residents in their 'Our Voice' meetings. Individuals are also supported to engage in activities on a one-to-one basis, as agreed in their support plans.

If our residents need support with their behaviours, we work with our positive behaviour support (PBS) team to create a plan, and staff are trained accordingly. Where people need further support, including interventions such as pro re nata (PRN) medication, this will be agreed with health professionals, and robust protocols are put in place to support this.

We work with individuals to develop their unique support plans, and these are regularly reviewed and kept updated. We liaise with extended care providers and professionals to ensure that the correct support is in place for each individual. Where individuals consent to family involvement, we can work together to look at how this works, within the best interests of the person.

We have our own parking facilities within the grounds, and there is also additional parking on the road outside the property.

There is a smoking area for residents to smoke or to vape on our secure grounds, although we do not permit smoking of any kind inside the properties. Residents are able to buy cigarettes or vapes at the shops, as this is their choice. However, we aim to promote healthy lifestyles and can support our residents to reduce their consumption of cigarettes, if this is what they wish.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.