Priory Collinson Court

We encourage our residents to maintain family and friends’ relationships. The staff member supporting the resident can either go with them on their home leave, or remain at the site and can be available should family require support; this is all tailored to the resident and their families. We can also introduce a pathway of staff supporting home visits with a view of reducing the support if this is something that our resident and families want. We will also give a clear handover of what they have done before their home visit, so there is clear communication between the resident and families.

Yes, we welcome families to visit their loved ones. We invite family members to events at the services, ensuring that there is plenty of notice, so they can make arrangements to come. Regular family visits are usually planned, so staff know how best to support their loved one in getting ready and that the visit is communicated to them.

Yes, we provide regular family updates via email along with pictures of what their loved one has done. If there is an emergency family will be contacted with full details of how their loved one is. We regularly review care plans and wish for families to be a part of this process, which can include regular catch-ups. If families wish to have a catch-up earlier than one that is scheduled, this can also be arranged.

Yes, we have three phones available that can be used, and they can be taken to any part of the building. These can be used by residents that we support to make regular contact with families. In addition, we can support our residents to use a mobile phone.

Our bedrooms are fully furnished, but if a resident wishes to buy something specific for their bedroom this can be accommodated. We also support residents to redecorate their room to suit their wishes.

We do have locked gates and you require key fob access to get around the building. Our residents have access to their own gardens situated outside their apartments, which they can access safely.

Residents are supported to choose what they wish to eat at mealtimes. They are also supported in preparing meals where possible to promote independence. If there are any dietary requirements, advice will be sought so residents get the support they need in this area.

We do have laundry facilities where residents can take their own laundry to be washed and dried. Residents also have access to clean bedding of their choice.

Residents are encouraged to complete daily cleaning tasks to support their independence. We also have a housekeeper on site that supports with communal areas and deep cleans of the building.

We would ask that residents do not bring anything valuable. We may place restrictions on some items where the risks cannot be appropriately managed, such as lighters.

We have an activities co-ordinator who runs in-house and community-based activities. Residents can choose what they wish to complete and will be supported throughout the activities. We have four vehicles that residents have access to. Should residents wish to go on holiday with family or with staff, this can be accommodated.

We follow a PBS approach, facilitated by our practitioner. This means we put in place strategies to meet residents’ needs, following bespoke PBS plans. We also use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Yes, we work with family members, social workers, learning disability nurses to develop care plans, and they are reviewed in the best interests of the resident. Where possible, we will include the person we support, to have an input in their support plans.

We have a car park at the front of the home and there is another car park at the rear.

We do not permit smoking in the building. Should the people we support smoke, they would be able to do this in the back of their garden.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.