Priory Coral House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Our service welcomes family and friend visits. We encourage visits to be between 10am and 4pm where possible, but we can still accommodate in cases where the visit was to be outside of these hours.

Yes - we strive to keep the loved ones of our residents involved in their care. We will agree how and when people would like updates and welcome people to visit regularly. We can provide updates regularly via phone, face-to-face at the home, or via virtual meetings.

Everyone who stays with us will be supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Each resident has their own room, with the only shared access being bathrooms/wet rooms and communal areas. All bedrooms come furnished with a bed and furniture, which includes a bedside table, chest of drawers and a wardrobe.

Residents are encouraged to decorate their rooms to their own specifications, including room colour, putting up pictures and arranging furniture in a way that they choose. Should a resident and their family wish to bring their own furniture, bed or furnishings, then they are able to do this freely, and our team can support with this and any personalisation.

The service does have a locked door, which can only be opened by a key-fob for both entry and exit. This prevents unwanted visitors from gaining access and ensures the safety of our residents who then are able to leave the service with the support of staff.

Residents choose their menus through ‘Our Voice’ and key worker meetings. All meals are made fresh daily and where possible, residents are encouraged to be a part of the meal preparations. We have a dining area in our conservatory where residents come together to eat their meals, with their individual care needs being met where additional support is required.

The service has its own laundry room, separate to other facilities in the home. Each individual resident has their clothing laundered separately. Residents are encouraged to participate in tending to their laundry, as well as other domestic tasks, however, for those where this is not possible, staff are on hand daily to launder clothing and perform housekeeping chores. Weather permitting, residents’ laundry is aired outdoors, supporting our greener pledge.

Staff support our residents based on their level of needs in relation to housekeeping. We encourage people to be as independent as possible and engage in these activities, where they can. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings.

We may place restrictions on some items where the risks cannot be appropriately managed, but this will be discussed on a case-by-case basis. Residents have an inventory of their belongings and these are not considered communal items. As new items are brought into the service they are signed onto the inventory.

Our residents all enjoy a varied activity programme with a service-appointed activities co-ordinator, who is one of our staff members. Every weekend residents are supported to plan their upcoming week with activities that they wish to do. Sometimes this is a group activity and other times is person-specific. Activities are held both in-house and in the community, and residents have input into every aspect of their activities planner.

At Coral House we use a least restrictive approach, where there are behavioural needs we use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We focus on really understanding the individual needs of the people we support, and putting in place the support needed to meet these needs.

Where appropriate, family is actively encouraged to be involved in the lives of those we support. They are experts by experience and we value their insights into how best to deliver support. We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care.

There is off road parking at the front of Coral one on the drive. In the event that this is full, a short walk away, less than 100 meters, there is parking on road to one side of the property and a small free car park to the other side.

At Coral House there is no smoking allowed within the building at any time. Although we make every effort to support people to live smoke-free, there is an allocated area outside where people can smoke, should they wish to.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.