Priory Cragston Court

person supported by Cragston Court

Family and friends are welcome to visit and be involved in activities, in line with our resident’s wishes. Cragston Court has its own quiet room where residents can have privacy with their loved ones, away from the communal areas, where needed. Unfortunately, we cannot cater for family members to stay overnight at the home.

We are happy to keep family involved, where appropriate, and with the person's consent. If the person does not have the capacity to consent, we will involve their family where it is deemed in their best interest. We are happy to discuss on an individual basis the best way to keep loved ones involved.

Many residents have their own mobile phones, unless there are any restrictions around this, and are able to maintain contact themselves. The service is also equipped with landlines with cordless phones so that residents can also use these. We also support with making phone calls and video calls, where needed.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. We will support individuals to bring their own furniture and personal belongings where possible, to make their room their own space where they feel comfortable.

Our front door is kept locked, for security reasons. However, it does open from the inside with a press of the button that anyone can use, but is locked with a key pad on the outside to keep unwanted visitors out.

Food is catered for by our on-site cook, and we also have kitchen areas that residents can make use of. The people who live here, with support from our staff, are all involved in planning their meals. In addition to the main meals, residents are supported to choose and prepare what they want to eat, whenever they like. We encourage people to maintain healthy diets with meal plans to suit their individual tastes, and also can cater for dietary requirements.

Cragston Court has a utility room with laundry facilities, which residents make use of either independently or with support. Our team will ensure that residents always have access to clean clothes and bedding

Our housekeeper manages the overall cleanliness and domiciliary tasks within the home. In addition, we encourage residents to develop their daily living skills, including maintaining their rooms, where this is in line with their recovery plans. Our staff team are also on hand to provide support where it is needed.

We may place restrictions on some items where the risks cannot be appropriately managed. This will be discussed on an individual basis.

Each resident has a primary nurse and support staff assigned to look after them. Their activities, both in-house and in the community, are discussed with them during their regular care meetings, and plans are recorded in each resident’s monthly activities planner. Their individual plans will be displayed in their bedroom, and are able to be changed if this is what the resident chooses.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. Each residents care plans will reflect this proactive approach, and we strive to meet the needs of our residents in every way, enabling them to live happy and fulfilled lives. We also use a traffic light system, where this is needed.

We work with the individual and their care team to develop support plans through assessments and pre-admission discussions. Where appropriate, and with consent or where it is deemed in the individual's best interest, we are happy to involve family members in this process. Care and support plans are reviewed on a regular basis and updated, as needed.

Cragston Court has its own parking facilities, and can offer ample off-road parking.

Smoking is not allowed within the home, and this includes vapes. We have a designated smoking area, with a shelter, in our garden. Residents are able to buy cigarettes or vapes at the shops, as this is their choice. We can also support residents with smoking cessation programmes, if this is something they want to work on.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.