Priory Daisy Vale House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, the front door is locked as you would at your own home, although residents will still have access to our garden area.

We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Residents are supported to choose and prepare what they want to eat, whenever they like, with snacks and drinks available throughout the day. We encourage people to maintain healthy diets with meal plans to suit their individual tastes.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required.

Staff support and encourage our residents to complete these tasks, to promote their independence. Cleaning rotas are discussed during regular resident meetings, and residents are encouraged to keep their private spaces tidy.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high-risk personal items into the house.

Daisy Vale House has a full programme of activities and our team supports each individual to design their own personalised activities programme. Thorough risk assessments are conducted before any activity. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities. We recognise that sometimes people might not want to participate on a certain day so will seek to support their decision and consider the reasons behind it.

We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. We have developed talking tactics, based on PBS training and experience, to support our residents through situations which are difficult for them.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There are on-street car parking spaces immediately outside Daisy Vale House.

We do not allow smoking inside the home, although there is a smoking area in the garden for residents to smoke or to vape. We promote healthy lifestyles and encourage smoking cessation for our residents, if this is a goal they would like to work towards.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.