Priory Dolphin Lane

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. We regularly organise activities for all our residents to get together and celebrate, with family members encouraged to attend too.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month, families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

All units are kept locked at night, as you would your own home. During the day, residents who are able, are able to come and go on the grounds. In addition, our residents who are able, can lock their bedroom doors.

We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Residents are supported to choose and prepare what they want to eat, whenever they like. We encourage people to maintain healthy diets with meal plans to suit their individual tastes, and we also regularly hold themed meals, as part of our residents’ activities.

Each resident we support has their own ‘room management day’, during which they are encouraged to complete their laundry and room cleaning. Staff provide support, as and when this is required. This enables the people who live at Dolphin Lane to develop their independent living skills.

Staff support and encourage our residents to complete these tasks, to promote their independence. Each individual is assigned a daily house job, such as cooking tea, washing up, or hoovering the house. These tasks are identified and allotted during our regular residents meetings.

Residents are not allowed to bring illegal substances onto the premises, or objects that could cause harm. We would also ask that people do not bring high risk personal items into the house.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

The staff team take a positive approach when it comes to managing the behavioural needs of our residents. We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is on-road parking immediately outside Dolphin Lane.

We provide a smoking area on the home’s grounds for residents to smoke or to vape, and residents are supported to go to the shops, where they can buy things like cigarettes. We do promote healthy lifestyles and encourage smoking cessation, and can support residents with this, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.