Priory Eastrop House

We support our residents to attend family events and visit home, working with them and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and take part in activities at the home. Please let us know about visits in advance, as some residents may be out in the community. Unfortunately, family members cannot stay overnight.

We strive to keep our residents’ loved ones involved in their care. We have regular meetings and reviews, where family members can meet with the residents’ support team and hear about what’s been going on within the home. We can also arrange more regular catch-ups, either in-person or via telephone.

Our home has two incoming phone lines, and there are cordless phones at various points around the home that residents can use whenever they want to. We can also support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. However, some of the furniture is fitted, and therefore cannot be removed.

Our external gates are locked but people staying with us are individually assessed to determine their security needs. All residents have access to our large garden and can freely enter and exit the building into this area.

Residents are supported to choose and prepare what they want to eat, whenever they like. If some residents need support with any aspect of this, such as preparing food, staff can help. We will also speak to nutritionists as well as our residents’ families, to make sure that we are catering for individual dietary requirements.

Our team makes sure that everyone we support has access to clean bedding and clothes at all times. We have laundry facilities on-site that residents can use independently if they’re able to, or with support from staff.

Our care teams supports residents with these tasks, and task allocation is also discussed in our monthly resident meetings

We may place restrictions on some items that may pose a risk to residents and staff, such as non-approved drugs and medications, solvent-based products and lighters.

We encourage and support our residents to design their own personal activities timetable, which will include in-house activities and trips into the community.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Our approach involves partnering with social workers, family members and residents to establish care plans that truly benefit our residents. Through a range of communication methods and in co-ordination with healthcare professionals, we ensure that every resident has a voice in shaping their care experience. Regular assessments of these care plans are conducted, with active involvement from family members in providing their insights.

We have off-road parking at the home.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.