Priory Evergreen Lodge

We support our residents to attend family events and visit home. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and take part in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. We can also arrange regular catch-ups either in person or via telephone or video, to ensure family members are kept informed.

Our home has a cordless phone which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Our bedrooms are all furnished. We encourage and support residents to personalise them to suit their own tastes. Some of the furniture has been specially purchased to suit the needs of our residents and some items are fitted, and therefore cannot be removed.

Due to the nature of the service and our central location, our external doors are locked. However every resident will be risk assessed to determine the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

We support our residents to choose and prepare whatever food they wish, whatever the time of the day. They are given help with any problems or concerns around mealtimes especially with preparing of food. Any special dietary requirements are also catered for and we seek guidance on this from family members and nutritionists.

Residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents can make use of to do their own laundry. Their key worker can also help if needed.

Most of our residents are able to carry out chores within the house and in their room including cleaning. We have a rota in the home where everyone has their own tasks to do. Anyone who struggles with the tasks is offered support by our care team. All tasks are discussed in our monthly resident meetings.

We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

A personalised activities planner is developed for all our residents. We ensure that people are able to take part in activities that they enjoy, this will include both in-house activities as well as visits into the community. Our ideal location in south London means we are near a variety of attractions.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Yes, residents have a say in all aspects of their care, and will be involved in the production of their support plans, and any updates that are made to it. We also encourage families and extended support providers to be involved with this process, where appropriate or in line with the resident’s wishes or best interests. We value this important input from others where appropriate.

There is a car park onsite for six cars.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.