Priory Fitzwilliam Lodge

We support our residents to attend family events and visit their family homes, if this is what they want. Where residents are unable to visit family and events independently, we will provide support as needed, and as agreed in their support plans.

Family and friends are welcome to visit, in line with the resident’s wishes and with consent. Unfortunately, family members cannot stay overnight. Family and friends are welcome to join in on day-time events such as barbecues, celebrating birthdays and other annual celebrations.

We are happy to keep family involved, where appropriate, and with the person's consent. If the person does not have the capacity to consent, we will involve their family where it is deemed in their best interest. We are happy to discuss on an individual basis the best way to keep loved ones involved.

Many residents have their own mobile phones, unless there are any restrictions around this, and are able to maintain contact themselves. The service is also equipped with landlines with cordless phones so that residents can also use these. We also support with making phone calls and video calls, where needed.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. All of our rooms are on the ground floor, and have their own washbasin facilities. We can support people to bring in their own furniture and personal items, to make their room a place where they feel comfortable.

No, our doors are not locked and residents can come and go freely, depending on their individual support plans. However, we lock the doors and gate at night for security, as you would in your own home.

Residents living in the flats do their own budgeting and food preparation, with support as needed. People living in the house are able to prepare their own breakfasts, lunch and snacks, again with support as needed. The main meal is usually prepared by our staff, but residents are encouraged to help out if they wish. Our residents are fully involved in menu planning and we have a rolling menu which is regularly reviewed. We are able to support special dietary requirements.

Residents are given help to do their own laundry, as part of promoting independence, using our on-site laundry facilities. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Staff support and encourage our residents to complete these tasks to promote their independence, in line with their support plans. We also have a dedicated housekeeper and maintenance team at the home, who undertake general cleaning and maintenance duties.

We would discuss general items on an individual basis, depending on risks and mental capacity. Alcohol consumption within the home will be discussed on an individual basis. We cannot allow non-approved drugs and medications.

Everyone has their own individual activities planner, taking into account their views, choices and goals. There are activities available daily and available to everyone if they choose. Many people are able to go out into the community to take part in activities independently, and they can also join activities within the home and come along on group trips.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. Each residents care plans will reflect this proactive approach, and we strive to meet the needs of our residents in every way, enabling them to live happy and fulfilled lives. We also use a traffic light system, where this is needed.

We work with the individual and their care team to develop support plans through assessments and pre-admission discussions. Where appropriate, and with consent or where it is deemed in the individual's best interest, we are happy to involve family members in this process. Care and support plans are reviewed on a regular basis and updated, as needed.

There is ample off-road parking at the home.

We do not allow smoking inside the property, including vapes. There is a designated smoking area with a shelter in the grounds for residents to use. Residents are able to buy cigarettes or vapes at the shops, as this is their choice. We can also support residents with smoking cessation programmes, if this is something they want to do.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.