Priory Grafton Manor

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes - we strive to keep the loved ones of our residents involved in their care. On a regular basis, families will be invited to a meeting at the home, or via video call, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups, either in person or via telephone, to ensure loved ones are kept informed.

Grafton Manor has two incoming phone lines, and there are cordless phones at various points around the property, which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

The doors to the main building are locked, due to the nature of our service. However, we have a large garden area where our residents can freely exit and enter the building.

Residents have a choice from a four-week rolling menu, that they have all helped to devise. Alternatives are always available and we also cater for diverse dietary requirements. We also have a skills kitchen where residents can develop their cooking skills, and residents living in a self-contained flat can be supported to cook their own meals.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required, and can complete laundry on behalf of those who are not able to. Our team will ensure that residents always have access to clean clothes and bedding.

We also have a dedicated housekeeping and maintenance team at the home. In accordance with their care plans, some residents may participate in some cleaning and cooking activities, to develop their independent living skills.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests, led by our in-house activities co-ordinator. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We have a PBS practitioner, who spends time with our residents to understand their needs, and develop strategies to proactively meet these. In addition, our support staff are trained in PBS, and we operate on a minimal restrictions policy. This means that restrictive interventions such as the use of pro re nata (PRN) medications, must have a robust protocol, and will be frequently reviewed, and removed, where possible.

Yes, we encourage families and extended support providers to be involved with the care plans, in line with the resident’s best interests. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs.

We have car parking on-site for around 20 vehicles, so there is ample room for visitors to park.

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.