Priory Highfields

We support and facilitate home visits and work with families to get the best out of the visit with their loved ones. We work to establish routines that meet the needs of the people we support and their family. Our home can offer support staff to come along on home visits, if needed.

Yes, we welcome family and friends to visit the service. We do request however that visits are planned and booked where possible to make sure the visit won’t cause disruption to our residents’ routines.

Yes, it is very important to us that you are involved in the care of your loved one. Each week we ask the key worker to call you and provide updates on what has been happening and what is planned. We have open communication and act with integrity when it comes to families.

Yes, each person we support can make phone or video calls to their family with the support from staff if needed. We aim to plan these calls to best meet the needs of our resident and their family and where possible stick to the time agreed.

Each bedroom is unique to each resident’s taste, personality, and needs. The bedrooms are all very different, just like the people we support. Bedrooms are furnished by a lovely range provided by Priory, where items can be chosen by family. However, if these are not to the taste of the people we support then family and residents are welcome to provide their own furniture.

Highfields is a gated property with a wall around the perimeter. The gates are kept locked to ensure the safety of our residents. The front doors are kept unlocked during waking hours, so that residents can be supported to access outside areas, where there are swings and activities, at their leisure.

Residents will choose their breakfast and lunch at a time they wish. Evening meals are offered as a choice from a menu, and this is generally served at the same time unless specifically requested for a different time. Residents’ dietary requirements are met, and each person is supported to participate in meal preparations.

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker.

We support our residents to be more independent with domestic tasks. All support workers work with residents to understand the importance of living in a clean and looked after environment.

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products, and lighters.

Everyone we care for has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities. We try new activities and the people we support enjoy days out and holidays.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Highfields will make referrals to the community learning disability team where required for further input and support. We also have a PBS practitioner who attends the service on a weekly basis.

Highfields works with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

We don’t have off-road parking at the service, but you can park for free on the road for up to three hours between 9am and 5pm on weekdays. There is also a free car park round the corner for longer stays during these hours.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents can buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.