Priory Hill House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Yes - we strive to keep the loved ones of our residents involved in their care, where this is in line with the wishes or best interests of the resident. Our team will arrange regular catch up for families that are involved, and facilitate meetings and catch-ups, when required.

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. We also support residents on video calls with loved ones.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Yes, due to the nature of our service, our external doors are locked. However every resident will be risk assessed to determine the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

Residents choose the menu for the week. Staff will encourage them to prepare their own meals but will also support. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities. Staff members tend to take responsibility for the laundry, due to the needs of the people we support. However, participation in activities such as laundry will always be encouraged, where possible.

Many of our residents are unable to clean so our support team and housekeeper will ensure the home is cleaned to a high standard. However, we do promote independence, and encourage residents to participate in their activities of daily living, where this is possible and in line with each individual’s support plan.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests, and everyone has a tailored activities planner. Our activities co-ordinator will organise in-house activities as well as visits into the community. We may use a variety of communication tools to ensure the people who live here can have an input into the planning of activities.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

We work with social workers, family members and each individual to develop care plans which are in the best interests of each person. We use a variety of communication tools and work with health professionals to aid the resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input, where appropriate.

We have on-site parking at Hill House.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.