Priory Hillside

We support our residents to attend family events and visit home. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some service users may become stressed or anxious when unknown visitors arrive. Unfortunately we cannot cater for visitors to stay overnight.

Yes - we strive to keep the loved ones of our residents involved in their care. Every month you will be invited to a meeting at the home, where you will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups if you’d prefer, either in person or via telephone, to ensure you are kept informed.

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the service specification and some of it is fitted, and therefore cannot be removed.

Yes - due to the nature of the service, external gates are locked, however every service user will be risk assessed which will detail the level of security needed. We have a large garden area and courtyard where individuals can freely exit and enter the building.

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support residents with any problems or concerns around meal times, such as preparation. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker.

Most of our residents undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings. We also have a housekeeper on site to support residents who are unable to clean.

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Every service user has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as PRN medication are regularly reviewed and removed, where possible.

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input. 

We have off road parking for up to 12 vehicles on site.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.