Priory Kalmia and Mallow

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Yes - we strive to keep the loved ones of our residents involved in their care, where this is in line with the wishes or best interests of the resident. Our team will arrange regular catch up for families that are involved, and facilitate meetings and catch-ups, when required.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and spacious, with double beds, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the people we care for and some of it is fitted, and therefore cannot be removed.

Yes - due to the nature of the service, our external gates are locked, however everyone who stays us will be risk assessed which will detail the level of security needed. We have a secure garden where individuals can freely exit and enter the building.

Residents are supported to choose and prepare what they want to eat, whenever they like. We will, however, support people who may have problems or concerns around meal times, such as preparation. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Most of our residents undertake tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings. Our support workers support people who are unable to clean.

We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We have a PROACT-SCIPr-UK® trainer on-site, and we use the framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Our support plans detail our resident’s individual needs, and our staff are trained to support people with any difficulties they face.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is private parking at the premises.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.