Priory Lily Close

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Yes - we strive to keep the loved ones of our residents involved in their care. We will give regular updates to family to involve them in their loved one’s care.

Our home has four incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. The self-contained flats also have their own bathroom facilities, kitchen and dining area, and living quarters. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

There is gated entry, and keypads on the external doors to bungalow two and three. However, every resident is risk assessed to determine the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

Residents each choose their meals and cook them with support from our staff. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Staff support and encourage our residents to complete these tasks, to promote their independence. However, help will be given where residents are not able.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

All of our staff are trained in PBS, and we also use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. Everyone’s needs will be carefully considered within their support plan, and their core staff team will work with them to deal with any challenges they face.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. Care plans are regularly reviewed, and family members will be asked for their input, where appropriate.

We have on-site parking on the grounds of Lily Close.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.