Priory Loughshore

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Residents can also be supported by staff to purchase and use their own mobile phone and tablets if they would like to.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, the front door is locked as you would at your own home. Our front doors all have keypads and the front gate has remote-control operation. However, every resident will be risk assessed which will detail the level of security needed. We have a large enclosed garden area where individuals can freely exit and enter the building.

Resident are supported by our staff to choose and prepare what they would like to eat, whenever they like. This includes shopping for the ingredients for their chosen meals. Our team will also seek guidance from family members, nutritionists and SaLT to ensure that special dietary requirements are catered for. We have a fulltime cook who further supports our residents with a healthy well balanced dietary intake, taking into consideration their choices and wishes.

Our team will ensure that residents always have access to clean clothes and bedding. We have two utility rooms with laundry facilities too. Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required.

Some of our residents, with support from our staff, undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks to them. Task allocation is also discussed in our monthly resident meetings. We also have a housekeeper and domestic team on site to support residents who are unable to clean.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

Every resident has an individual activity planner, which includes in-house and community-based activities. These person-centred plans are reviewed monthly in consultation with our residents or their families where individuals may be less able to communicate their preferences. Activities are formally discussed during our monthly resident meeting also to gauge new interests and create a wish list for future activities. All activities are risk assessed and thoroughly planned prior to event.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Some of our residents have sensory requirements to reduce anxieties, over-stimulation or to assist with emotional regulation, and these needs will be incorporated into their support plans.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is ample, secure, off-street parking.

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.