Priory Maple House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported to have an enjoyable visit. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and often take part in activities at the home. We do kindly request that visits are usually planned in advance to support some of our residents who can become anxious around new faces. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month they are invited to a meeting at the home, where they meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups if they prefer, either in person, via telephone or by email, to ensure they are kept informed.

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate, or with videos calls.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes, to ensure their room feels like home. Some of the furniture has been purchased to suit the needs of our residents. Much of it is fitted, and cannot be removed.

Yes, due to the nature of our service, our external doors are locked. This is because some of the people who live here are on Deprivation of Liberty Safeguards (DoLS). However, every resident will be risk assessed to determine the level of security needed. We have a large garden area and courtyard where people can freely exit and enter the building, enjoying our lovely surroundings.

Our staff support residents to choose and prepare their meals. Sometimes they can feel unsure about preparing their own food, so staff can offer support. Guidance from family members and nutritionists is sought to ensure that special dietary requirements are catered for.

Residents are given help to do their own laundry in our utility room. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Most of our residents carry out tasks such as cleaning around the home. Those who are unable to are given support if needed. Tasks are allocated as part of a rota which is discussed in our monthly resident meetings.

Family heirlooms are discouraged as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed. These can included non-approved drugs and medications, solvent-based products and lighters.

In-house and community activities are a favourite with residents, and will be included in their individual activity plans. Some of our residents have difficulties with communication so their key worker may use a variety of communication tools to help them say what kind of activities they want to do. We strive to support people to engage in the things that give them joy, and work towards goals that are important to them.

Our staff team are all trained in PBS, and we are also served by a regional PBS lead, who can provide input to support our residents. We work with residents to develop care plans which incorporate least restrictive practice, to meet each individual’s unique needs. When our team notice a change in behaviours, we will review and amend the plans to ensure we are providing the right support.

One of our goals is to ensure that care plans are developed in partnership with social workers, family members and residents. To make sure this happens, we use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. These plans are regularly reviewed, and family members are also asked for their input.

There is a private driveway for visitors. There are parking restrictions in place on the road outside, but only from 9am to 11am.

We do not currently support anyone who smokes. However, if this were to change, the person would need to smoke outside of the home, and this includes vapes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.