Priory Mar Lodge

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit, although we do ask that visits are planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where we have consent from the resident, or it is deemed to be in their best interests. We are a small service, and speak weekly to family members via the phone, or within face-to-face meetings, to keep them updated on their loved ones’ progress.

Everyone who stays with us are supported to call their loved ones any time, via our landline. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes, with furnishings and personal items.

No, our front door does not have any keypads on, but we have a door chime in place to alert us when residents go in and out. The back gate has a keypad from the outside only, as this is a fire exit. Only staff have the code for this, for security.

In our home, our residents like to have routine and to have meals at the same time to allow everyone to eat together. We offer the people we care for a choice in what they want to eat, and we also support them if they want to help with the cooking. Our residents also like to help clean up after meals. We support them to meet specialist dietary requirements, where needed.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Our support staff take the lead on domiciliary tasks, although we co encourage residents to take part in these activities, to promote their independence. In particular, the people who live here are encouraged to take ownership over the cleaning of their own rooms and will help with maintaining the home’s communal areas. Our staff team are on-hand to support with this, and will make sure that the house remains a clean and safe living environment.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products, and lighters.

Every resident at Mar Lodge has a tailored activities planner, which will include both in-house activities as well as visits into the community and day services. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities.

All of our staff team are trained in positive behaviour support (PBS), and will use redirection techniques, de-escalation, as well as talking therapies. Every resident has a traffic light support plan in place to support this, and we also have protocols in place for the use of pro re nata (PRN) medication, as and when it required.

Yes, we encourage families and extended support providers to be involved with the care plans, where appropriate. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans, so they are tailored to their needs. Plans will be regularly reviewed and amended, if a resident’s needs change.

We don’t have off-road parking, but you can park for free on the road.

We don’t permit smoking inside the building, and this includes vapes. However, residents can smoke off-site when they are out in the community.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.