Priory Mather Fold House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight. We often host events such as barbecues, and celebrate birthdays and special occasions, which family and friends are welcome to join.

Family and other loved ones are encouraged to be involved in our residents’ care and support, where this in line with the person's preference and any best interest decisions that need to be taken into account. Approaches to how family are involved are agreed on an individual basis, and can include regular meetings or catch-ups via telephone.

We have several landlines at the home, as well as tablets that can be used to make audio or video calls. We can support individuals to maintain contact with the people important to them. Some residents have their own phones or tablets and are able to communicate directly with family and friends as they wish.

Bedrooms are all furnished, and we will support residents to personalise their spaces to suit their needs and preferences. However, some of the furniture cannot be removed, as it has been designed and included to suit the needs of our residents, for example fitted and robust furnishings.

Due to the nature of the service, exterior gates are kept locked. However, every resident will be risk assessed which will detail the level of security needed. We have three garden areas, which also have keypad locks.

We create menus by understanding individual preferences, and residents are encouraged to be involved in planning. Alternative meals are always available where needed, and snacks and beverages are available at all times. We support residents to be involved in food preparation and cooking, and to maintain healthy and varied diets, in line with their individual support plans.

Mather Fold has a utility room with laundry facilities, which residents are encouraged to use as independently as possible. Our staff team are on hand to offer support, if and when it is required, and will ensure that residents have access to clean bedding and clothes.

Our staff team support and encourage our residents to play an active role in maintaining the home, as part of their activities of daily living. We also have a dedicated housekeeping and maintenance team at the home, who undertake general cleaning and maintenance duties.

Residents are not allowed to bring illegal or harmful substances onto the premises. We would also ask that people do not bring high risk personal items into the house. Other items will be reviewed on a case-by-case basis to ensure the safety and wellbeing of everyone who lives here.

Each resident has their own activity planner, which will include activities that they wish to take part in individually. Plans may also include activities with others, where desired, and to support building relationships. We also look to encourage individuals to try out new experiences, by working with them to explore different opportunities, such as educational courses and other pursuits.

We work closely with our positive behaviour support (PBS) practitioner, who spends dedicated time in the home to observe and understand individual needs, and to ensure that care plans are effective and up-to-date. In addition, we use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention, aiming to reduce and eliminate restrictive practices.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans, so they are tailored to their needs. We value important input from others within our residents’ circle of support, including family members, where appropriate.

There is off-road parking available outside the home.

We have a designated area outside for residents to smoke or to vape, and they can be supported to purchase cigarettes or vapes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.