Priory Millburn

We support our residents to attend family events and visit their family homes, including overnight stays and family holidays. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. We will work with families on an individual basis, to ensure they are informed about their loved one's support and any change in needs. Likewise, they will have the opportunity to raise anything else they wish to discuss.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

House 7 and 9 have controlled entry in place, to ensure the safety of the residents that require this. The other houses are open through the day, and only locked at night for security reasons.

In the communal houses, houses 3 and 5, there are shared meal-times, although residents can opt to eat out if they prefer. Residents in the self-contained flats choose their meal times and will make them in their own kitchens. Our staff support residents to prepare the meals themselves. They are also supported to choose and prepare what they want to eat and drink, whenever they like, taking in to account any specialist dietary requirements. We promote healthy choices and will often have theme evenings such as Italian and Lithuanian themed meals.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required.

Staff support and encourage our residents to complete these tasks, to promote their independence. We also have a dedicated housekeeping and maintenance team at the home. Each person living with us is supported in a person-centred way to complete as many household tasks as they can for themselves, such as cooking.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We also have a monthly programme of events and activities that our residents are welcome to take part in if they like. This includes day trips, relaxation therapies, and entertainers who visit the home.

We have a high staff to resident ratio. We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Some of our residents have sensory requirements to reduce anxieties, over-stimulation or to assist with emotional regulation, and these needs will be incorporated into their support plans.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

We are located at the end of a cul-de-sac and have an off-street car park.

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.