Priory Mount View House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Families are regularly invited to meetings at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished with fitted, robust furniture, which cannot be removed. However, residents are supported to personalise their rooms to suit their needs and wishes.

Yes, the front door is locked as you would at your own home. Our residents are free to utilise our garden space as they choose, although our front door does require a key fob to unlock.

We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Residents are supported to choose and prepare what they want to eat, whenever they like. We encourage people to maintain healthy diets with meal plans to suit their individual tastes. Shopping for groceries is part of our weekly planning and activities, and we also hold frequent themed evening meals.

Residents are given help to do their own laundry, as part of promoting independence and skill acquisition. Our staff are on hand to offer support if and when it is required.

Staff support and encourage our residents to complete these tasks, to promote their independence. We also have a dedicated domestic assistant to support with the housekeeping.

Residents are not allowed to bring illegal or harmful substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner, and this will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. Some of our residents may have sensory requirements in order to reduce their anxieties, over-stimulation or to assist with emotional regulation. These needs will be considered carefully in their support plans, including their PBS plan, with input from a Priory PBS practitioner. We require care plans which include restrictions to be re-assessed frequently, and procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed to promote the least restrictive practice.

Yes, we encourage families and extended support providers to be involved with the care plans, and value this input, where appropriate. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans, so they are tailored to their needs and incorporate their wishes.

We have ample off-road parking.

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.