Priory New Stead House

Residents are supported based on an individualised basis, and we can support our residents to attend family events and visit their own homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.

Family and friends are welcome to visit and participate in activities at the service. This may be on an individual basis or small group activities, depending on our residents’ wishes and support needs. Due to the needs of our residents, we do ask that we are informed in advance of all visits, as some residents may become stressed or anxious when unknown visitors arrive.

Family involvement is discussed on an individual basis, and with consideration to the best interest of each person. We provide a monthly newsletter about what is happening at New Stead House, and ask family to take part in scheduled feedback questionnaires. In addition, we hold individual family meetings in which families can meet with their loved one’s support team and discuss their care and progress.

·       Residents are supported to call or video call family members and receive calls from family as per their own individual structure and routine.

All of our bedrooms are either self-contained flats or bedrooms with en-suite amenities, so everybody has their own private bathroom facilities. They will all come furnished, with robust, low arousal furniture, although we will also support residents to personalise their spaces to suit their needs and wishes.

Due to the nature of the service, external doors are kept locked, to maintain our residents’ safety. However, every person staying with us will be individually assessed for any risks to see what security is needed.

Residents living in one of our self-contained flats will be supported to prepare their own meals in their own ADL kitchenette, with as much support as needed. Those living in bedrooms, who make use of the shared kitchen facilities, will also be supported with their meals on an individualised basis. Our support team will ensure that our residents’ nutrition and hydration needs are met, and they can choose what food they eat, and when.

We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker, depending on what is specified in their support plans. We support our residents to develop their independence by participating in tasks such as laundry, although we will make sure that residents always have access to clean clothes and bedding.

At New Stead House we support the people who live here to develop their independence, including taking an active role in their activities of daily living. Our dedicated team can provide support to residents, as needed, to assist them in undertaking tasks such as tidying and cleaning.

Residents are not allowed to bring illegal substances onto the premises. Other items will be discussed on an individual basis, to ensure the safety of the people who live here.

Activities are planned according to our residents’ choices and interests. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

Our PBS practitioner spends dedicated time with our residents, to observe them and ensure their needs are being met. The practitioner also works closely with our support staff, who are also trained in PBS, to deliver the best care to the people who live here. In addition, we use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Yes, we encourage families and extended support providers to be involved with the care plans, where this is in the resident’s best interests. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans, so they are tailored to their needs. We value important input from others, where appropriate.

There is some off-road parking at New Stead House. There are also parking spaces on the road outside, which are free for up to two hours.

We do not permit smoking inside, and we have a dedicated sheltered smoking area on the grounds. Residents can be supported to purchase cigarettes or vapes, as this is their choice, although we can also provide support with smoking cessation programmes, where this is desired.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.