Priory Newhouse

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, the front door is locked as you would at your own home. All units are unlocked, except at night, to allow our residents to enjoy our garden and outdoor space.

We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Residents are supported to choose and prepare what they want to eat, whenever they like. We encourage people to maintain healthy diets with meal plans to suit their individual tastes. We have one kitchen and a snacks/drinks kitchen. Residents chose the menus at our monthly your-voice meetings. We have regular theme nights such as birthday parties, barbecues, Italian, curry. We cater for a range of dietary requirements such as modified consistency meals.

We have a domestic team for the laundry.

Staff support and encourage our residents to complete these tasks, to promote their independence. We also have a dedicated housekeeping and maintenance team at the home.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

Our staff use positive behaviour support (PBS) techniques when dealing with any issues or challenges that the people we care for might be experiencing.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is ample off-road parking.

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.