Priory Notts Hill House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their own home, we can support your loved ones with video calls.

We encourage family and friends to visit their loved ones, we do ask that we are informed in advance of all visits just so we can make people aware of who is in their home.

Yes - we strive to keep the loved ones of our residents involved in their care. We can provide regular telephone updates, utilise virtual meetings such as Microsoft Teams, or send over photos to show what things the resident has been getting up to. Where appropriate and in line with best interest decisions we will often invite family and loved ones to partake in reviews of their loved ones care.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Staff are on hand 24 hours a day to facilitate phone calls with loved ones.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. We can help people decorate their space, and encourage them to bring personal items and furnishings to make their room feel their own.

Yes - due to the nature of the service, external doors are locked with keypad entry systems. However, every person be risk assessed, which details the level of security needed to keep them safe. We have a large garden area and courtyard where individuals can freely exit and enter the building, and this has wheelchair access.

Our residents at Notts Hill House have the optional use of their own kitchen, where we encourage the development of independent living skills. There is also a commercial kitchen which caters for all individual tastes and dietary requirements. Our team are on-hand to support people with their needs around mealtimes, including ensuring people get adequate hydration and nutrition.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

People are encouraged to do as much as they are able to for themselves, however staff maintain the communal areas and are on-hand to support should people need an extra hand with housekeeping.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Our residents all enjoy individually tailored and varied activity programmes. Every weekend, residents, with the support of staff, plan their upcoming week with activities that they wish to do. Activities are held both in-house and in the community, making use of Torquay’s amenities. We also organise group activities, as well as pursuits that are person-specific.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. Care plans are regularly reviewed, and family members will be asked for their input, in line with the Mental Capacity Act and best interests.

There is a large off-road car park to the front of the property, which visitors can access.

Notts Hill House is a non-smoking building, however for those who do wish to smoke there is a dedicated smoking area within the grounds. We aim to promote healthy lifestyles and can support residents with smoking cessation programmes, if this is something they wish to pursue.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.