Priory Oak House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some people may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in their best interests. We can arrange regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone or tablet, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed. All of our rooms have their own bathroom facilities, and our self-contained flats also have their own living space, kitchenette and dining area.

Yes, due to the nature of our service, our external gates and doors with access to the community are securely locked. However every resident will be risk assessed to determine the detail the level of security needed. We have a garden where individuals can freely exit and enter the building.

We set our menus on a weekly basis with input from our residents for the following week. We encourage people to take part in the preparation of our meals. We also offer baking sessions in our home and encourage residents to take part.

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker. Those living in the self-contained flats may have their own laundry facilities.

Our staff undertake domiciliary tasks in the home, but we always encourage and support our residents to undertake these tasks, where possible, to help them develop their independence.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests. Our activities co-ordinator delivers individualised activities planners, which will include both in-house activities as well as visits into the community. We may use a variety of communication tools to ensure everyone can have an input into the planning of activities.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We also have a PBS practitioner, who works with residents on an individual basis, to develop detailed care plans, and train our staff to provide tailored support for that person.

Yes, we encourage families and extended support providers to be involved with the care plans, where this is in the person’s best interests. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others, where appropriate.

Oak House offers on-site parking in our car park.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.