Priory Oaklands

We support our residents to attend family events and visit their own family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit the home. Visits are usually planned in advance to support individual needs. Unfortunately, we cannot cater for family members to stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in line with the resident’s wishes or best interests. We can also arrange regular catch-ups either in person or via telephone, to ensure families are kept informed.

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. All the bedrooms have basins, as well as access to communal bathroom facilities. Some of the furniture within the rooms has been purchased to suit the needs of our residents, and some of it is fitted, and therefore cannot be removed.

Given the central location of our service, the front door has a key code lock for security. However, every resident will be risk assessed to determine the level of security needed.

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around meal times, such as preparing their own food. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

Residents are given help to do their own laundry within Oakland’s utility room, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Most of our residents undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products, and lighters.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We use re-direction techniques to de-escalate when supporting people with their behavioural needs. We can also use pro re nata (PRN) medication, where there is a protocol for this, and only when it is required.

Yes, we encourage families and extended support providers to be involved with the care plans, where this is in line with the resident’s wishes or best interests. We work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs.

There is on-site parking outside the home.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, with the exception of vapes inside bedrooms. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.