About this location
Ravenlea is a residential service in Folkestone, Kent. We support six males and females who have a learning disability or are autistic. We are set on a residential street, near the town centre.
Our team are dedicated to providing the right level of support to allow the people we care for to live a more fulfilling and independent future. We provide a homely setting, with person-centred touches throughout so our residents can reach their full potential and live their best life.
Our residents predominantly have a dual diagnosis, with a primary learning disability diagnosis. We can also support those who have:
- Mental health needs
- Physical disabilities
- Mild behaviours that challenge
- Epilepsy
Services at a glance
There are a total of six bedrooms at the site. Of these:
Map
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About our service
Our facilities and environment
Ravenlea is a Victorian property, which is detached. The home offers a relaxed, homely environment in a lovely setting; the home’s high ceilings are a stunning feature.
There are six bedrooms, with two on the ground floor. Each of the bedrooms has en-suite facilities. There is a communal bathroom with a bath on the ground floor.
In summary, we offer:
- A large lounge with plenty of seating
- Kitchen and dining room
- Utility room
- Communal bathroom
- Conservatory
We also have a large garden, complete with:
- Lawn
- Patio
- Communal seating
- Wheelchair access
- Vegetable patch
- Barbecue area
In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.
Our bedrooms
All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have en-suite facilities, containing either a shower or a wet room.
Our approach to support
Everybody who lives at Ravenlea has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.
We also have close links with a local multidisciplinary team. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.
The lengths of the placements that we offer at Ravenlea can be medium or long-term residential, depending on the needs of each person.
Activities
Everyone who lives at Ravenlea has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.
We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.
Exclusion profile
- Those who do not have a learning disability or are not on the autism spectrum
Pathways
Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.
Our team
Our highly experienced team consists of:
- Service manager
- Deputy manager
- Support workers
- Senior support workers
- Gardener
Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:
- Epilepsy awareness training
- Diabetes management training
- Emergency rescue medicine training
Inside Ravenlea
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Family and friends FAQs
How does home leave work?
We feel that this is their home, but residents are also supported when they want to visit their family home too. We understand how important family connections are for some of the people we support, and will do whatever we can to enable them to maintain these bonds.
Can friends and families visit?
Family and friends are welcome to visit but unfortunately they cannot stay overnight.
Will I be involved and kept up to date with the progress of my loved one’s care and support?
Our service manager is in regular contact with family members. They are invited to be involved in the review of their loved ones care, and may request more informal updates.
Will my loved one be able to have a phone or call me?
The house has a phone for outgoing and incoming calls, which people can make use of freely or with assistance, and residents may be supported to have mobile phones, where appropriate.
What are the bedrooms like?
All our bedrooms are all furnished, some of the furniture is fitted so cannot be removed. We support our residents to decorate their rooms to make their spaces feel their own.
Are external doors kept locked?
Yes, due to the nature of our service, and our central location, our external doors are locked. However, every resident will be risk assessed to determine the level of security needed to keep them safe.
What do residents eat and how do meal times work?
Residents meet every week to plan their meals. However, these can be easily changed if residents change their minds. We offer alternatives, snacks and beverages of choice, and can accommodate special dietary requirements.
How does laundry work?
Our team will ensure that residents always have access to clean clothes and bedding. People have their own laundry basket and it is washed separately.
Who does the housekeeping and domiciliary tasks?
There is a rota for tasks around the house which residents help with. These include cleaning and tidying. Our care team support them and task allocation is also discussed in our monthly resident meetings.
Is there anything they can’t bring or have?
Residents are not allowed to bring illegal substances onto the premises.
How do activities work?
A tailored planner includes a variety of activities in the home and residents are able to go out into the community too. For those who have communication issues, key workers may use a variety of communication tools to enable everyone staying with us to choose what they want to do.
How will residents be supported with their behavioural needs?
We take a positive behaviour support (PBS) approach, meaning we understand that behaviours often stem from unmet needs. That is why we develop person-centred care plans, and reassess and update these whenever a resident’s situation changes. Our residents also have assigned key workers, who understand their wishes, desires and needs, and can put the right strategies in place to ensure residents are wholly supported.
Do residents and families have an input into the care plans?
Care plans are regularly reviewed and we ensure that everyone is involved, including family members, social workers and the residents themselves. We may need to use communication tools to help residents have their say, as their input is important to us.
What are the car parking facilities?
We do not have car parking facilities on-site. However we can help to make arrangements for parking.
What is the smoking policy?
Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.
What are your fees and how are they funded?
Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.
How to make a referral
Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.