Priory Riddrie House

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. We do ask families where possible not to visit before 9am and after 8pm. We unfortunately cannot provide for family members to stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Some residents are also able to have their own mobile phones.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, the front door is locked as you would at your own home. This promotes a sense of security and safety for the residents in their own home. Residents who have been risk assessed can have access to the front door code, as part of their care plan.

There are two options for catering. Residents living on the ground floor have all their meals catered for them. There is a four-week rotating menu, and we offer a wide range of meals, with a choice of meat and vegetarian options, catering for all personal tastes and preferences. Residents living on the first floor can cater for themselves in our domestic kitchen, with the support of our staff. They can also use the dining room downstairs if they wish.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required, and we have industrial laundry facilities on-site to facilitate this.

Staff support and encourage our residents to complete these tasks, to promote their independence. We also have a dedicated housekeeping and maintenance team at the home.

We would also ask that people do not bring high-risk personal items into the house. We do not allow candle or incense burning, for safety reasons. We may restrict some other items, such as lighters, dependent on a risk assessment.

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner, which will include both in-house activities, as well as visits into the community every day. Discussions are held at key worker meetings, resident meetings and ‘Our Voice’ meetings, to ensure that we are able to tailor activities to the liking of each individual, as well as decide on group activities for socialising and enjoyment.

If there are any concerns with behaviour, these are discussed with our residents and a plan is put in place to support them, using positive behaviour support approaches. When incidents of more concerning behaviours occurs, these would be discussed at our multidisciplinary team meetings, to enable us to put the right support in place for that individual.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is off-road parking to the front of Riddrie House, and along the entry road. There is on-road parking immediately adjacent to the entrance.

There is a smoking area for residents to smoke or to vape. A risk assessment will be carried out for individuals who smoke, to determine their level of access to cigarettes and lighters. Some people will be able to go the shop and buy their own, depending on their risk assessment. We promote healthy lifestyles and can support our residents to reduce their consumption of cigarettes, if this is what they wish.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.