Priory Sapphire House

We support our residents to attend family events and visit their family homes. To make sure any risks are managed, this may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit. We encourage them to join in our activities at the home. Some of our residents can become anxious around new faces so please let us know in advance of any visits. There are no overnight stays permitted.

Yes, we keep family members involved and up to date with the care of their loved ones. Regular catch-ups either in person or via telephone are arranged.

We have cordless phones at various points around the house which residents can use at any time. Many people also have their own mobile phone too, and our team can support residents with their use of these.

All of our bedrooms are all furnished, and residents are supported to personalise them. Some of the furniture has been purchased to suit the needs of the service specification, so may not be removable. We encourage people to bring personal items and furnishings to decorate their space with.

Our external doors are locked for security reasons. However, every resident will be risk assessed to determine the level of security needed. We have a large garden area for residents to enjoy, enabling them to come and go as they wish and enjoy Sapphire House’s outdoor space.

Residents can cook their own food and are given help with preparation if needed. Our flats have their own kitchen facilities, and we also have a communal kitchen, too. We check with family members to see if there is any special requirements, and can accommodate as needed. We will also seek nutritional input where required, and will always strive to ensure our residents have a balanced and varied diet which they also enjoy.

Our team will ensure that residents always have access to clean clothes and bedding. We have laundry facilities in all flats and a communal laundry room, which residents make use of either independently or with the support of staff.

Most of our residents undertake tasks such as cleaning, with support. We encourage the people who live here to take pride in their environment, and also to develop daily living skills, which includes cleaning.

Valuable items such as family heirlooms are discouraged as we cannot guarantee their safety. Some items are restricted such as non-approved drugs and medications, solvent-based products and lighters.

Everyone we care for has a tailored activities planner, including both in-house and community activities. Their key worker may use a variety of communication tools to ensure they are involved in choosing the things they want to do. We want everyone to feel involved in the local community, and participate in the things they like to do, and will organise activities to facilitate this.

Our PBS practitioner works with our residents to undertake thorough assessments and put in place strategies to meet their unique needs. In addition, our support staff follow a PBS approach, and use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

We have a private car park for ten cars here at Sapphire House.

Residents can smoke by the designated smoking area in the back garden. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.