Priory Shaftesbury Mews

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls. For residents in wheelchairs, we work with their local community multidisciplinary team to facilitate family home visits.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Yes, the front door is locked as you would at your own home. All units are unlocked, except at night, to allow our residents to enjoy our garden and outdoor space. Our front doors all have keypads and the front gate has remote-control operation.

We have a central kitchen that prepares meals for all residents. We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Each bungalow has its own kitchen and residents, with support from our staff, can prepare drinks, snacks and meals in line with their support needs. We encourage people to maintain healthy diets with meal plans to suit their individual tastes.

Laundry is completed by our dedicated housekeeping staff.

We also have a dedicated housekeeping and maintenance team at the home who complete all these tasks.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

There is a weekly schedule of daily group activities planned at Shaftesbury Mews and all our residents have a plan of individual activities. We recognise that sometimes people might not want to participate on a certain day so will seek to support their decision and consider the reasons behind it. We have a full activity plan including on-site activities such as massage therapy, pet therapy, mobile farm, arts and crafts. And off-site activities such as boccia, swimming, music therapy, cinema and bowling.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Some of our residents have sensory requirements to reduce anxieties, over-stimulation or to assist with emotional regulation, and these needs will be incorporated into their support plans.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is ample off-road parking.

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.