Priory The Dunes

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure that risks are managed and everyone involved in the visit is supported appropriately. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. However, we do ask that we are informed in advance of all visits, as some residents may become stressed or anxious when unknown visitors arrive.

Yes, we strive to keep the loved ones of our residents involved in their care. Every month, our residents’ families will be invited to a meeting at the home, where they will meet with their loved one’s support team and hear about everything that’s been happening at the home. We can also arrange more regular catch-ups if this is preferred. These can take place in-person or via telephone.

We have cordless phones at various points around the home, which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate. The Dunes also has full Wi-Fi around the home, so staff can also support with video calls to friends and families.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs, wishes and individual tastes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Yes, due to the nature of our service, our external doors are locked. However, every resident will be risk assessed to determine the level of security they need. We have a large, secure garden area where our residents can freely exit and enter the building.

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Some of our residents undertake household tasks such as cleaning, and there is a rota in place to assign tasks. Our care team supports them with these tasks, and the rota is discussed in our monthly resident meetings.

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed. These include non-approved drugs and medications, solvent-based products and lighters.

Everyone we care for has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into planning their activities.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Some residents have sensory requirements to reduce anxieties, over-stimulation or to assist with emotional regulation and can incorporate these needs in to their support plans.

We don’t have off-road parking at the home, but you can park for free on the road.

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. We don’t permit smoking in the building, and this includes vapes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.