Priory The Elton Unit

We support our residents to attend family events and visit their family homes, where possible. This will be agreed on an individual basis. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.

Family and friends are welcome to visit. Due to the nature of the support we provide, we do ask that most visits take place between midday and 8pm, although we do try to be as flexible as we can be. A quiet lounge is provided where the people who live here can spend time with visiting relatives, to have appropriate personal time.

We embrace a family-centred philosophy, recognising the vital role families play in the well-being and care of the individuals we support. Where appropriate and in line with the person’s wishes we are happy to involve family and keep them up to date on care and support.

We will support people to call their relatives, where they are able to engage in this and wish to do so. This also includes video calls.

Bedrooms are adapted to meet individual needs and personalisation of the room is encouraged, this can include choosing of décor.

Yes, due to the nature of the service, the doors are locked and we have a keypad system in place.

Meal times are structured into breakfast, lunch and an evening meal, plus supper if needed. Where people can make choices themselves, a menu is available. People will be supported to enjoy snacks outside of these times, if they wish. We have dedicated chef support, who cater for different dietary requirements, with involvement from the dietician and speech and language therapist. Many of the people we support require enteral feeding and will have their own support plans from the dietician. The large dining room facilitates communal dining experiences, fostering a sense of community.

Our team will ensure that residents always have access to clean clothes and bedding. We have a dedicated laundry room, and this is mainly carried out by the staff but family can do their loved ones laundry, if they wish.

We have a dedicated housekeeping team who manage all of the cleaning and domestic tasks.

Within our service, there is a banned and restricted items list, which is in place in order to keep everyone safe. This is displayed in our entrance area but can also be discussed with the team.

Every person we support has a tailored activities planner. This will include both in-house activities as well as visits into the community. We have our own dedicated social and recreational co-ordinator, who is responsible for organising various group activities. Additionally, individualised activities such as home visits and outings, including meals outside the service, are arranged to cater to the personal preferences and needs of each individual.

Our team strive to understand the needs and preferences of the people we support, to ensure that the right support is in place for each individual. However, we focus on neurophysical support, and, as such, we generally do not support people who have primarily neurobehavioural needs.

With the individual's consent or as agreed in the person’s best interest, families are encouraged to actively participate in care planning and decision-making processes. We believe this collaborative approach enables us to provide the best possible care for each person.

The Elton Unit has on-site car parking facilities, which are free to use.

We have a dedicated area for the people who live here to smoke, if they wish. However, staff or visitors must smoke away from the premises and grounds.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.