Priory The Oaks and Woodcroft

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately we cannot cater for visitors to stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in line with best interests or resident’s wishes. We can arrange regular catch-ups either in person or via telephone, to ensure families are kept informed.

Our home has four incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time, with support from our staff.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Yes, due to the nature of our service, our external doors are locked. However every resident will be risk assessed to determine the level of security needed. We have a garden area where individuals can freely exit and enter the building.

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around mealtimes, such as preparing their meals. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker.

Staff will undertake daily domiciliary tasks whilst encouraging our residents to help.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Activities are planned according to our residents’ choices and interests, and everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

We use verbal de-escalation techniques when dealing with any behavioural needs and pro re nata (PRN) medication is used only as a last resort, if required. Our team are trained in PBS, and we have support from a regional PBS lead within Priory.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

There is on-site parking.

There is a smoking area for residents to smoke or to vape, outside. We promote healthy lifestyles and encourage smoking cessation, if the resident chooses this.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.