About this location
The Tides is located in Broadstone in Poole, Dorset. The home offers residential support for eight males and females, with a learning disability and physical disabilities. We are on a quiet street, near the town centre.
We can also support people with:
- Autism
- Communication difficulties
- Epilepsy
Our team is dedicated to supporting people with their health and communication needs, within a person-centred care plan.
Services at a glance
There are a total of eight bedrooms at the site. Of these:
Map
Click here to enable this content
About our service
Our facilities and environment
The Tides is a large, detached house, with accommodation across two floors. We offer a relaxed and homely environment, as well as a spacious garden, for our residents to enjoy.
We have eight en-suite bedrooms in total, with four on the ground floor and four on the first floor. There are eight bedrooms and they all have en-suite facilities.
In summary, we offer:
- Lounge
- Kitchen and dining room
- Utility room
- Conservatory
We also have a large garden, complete with:
- Secure fencing
- Lawn
- Patio
- Seating area
- Beautiful flowerbeds
We also have specialised equipment within the home, such as overhead hoists.
Our bedrooms
All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have en-suite facilities, containing either a shower, a bath or a wet room, as well as wheelchair access.
Our approach to support
Everybody who lives at The Tides has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, support with conditions such as diabetes and epilepsy, and support with percutaneous endoscopic gastronomy (PEG) feeding.
We ensure that we tailor each person’s support around their unique needs, wishes and aspirations, helping them to lead happy, healthy and fulfilling lives. The lengths of the placements that we offer at The Tides can be medium or long-term residential, depending on the needs of each person.
Activities
Everyone who lives at The Tides has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.
We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.
Exclusion profile
- People under the age of 18
- People with physically behaviours that challenge
Pathways
Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.
Our team
Our highly experienced team consists of:
- Service manager
- Deputy manager
- Support workers
- Senior support workers
Our team receives specialist staff training, designed to meet the needs of each individual we support. This includes:
- Epilepsy training
- Dysphagia training
- Diabetes management training
- Safeguarding training
- Emergency first aid at work (EFAW) training
- Training in PEG feeding
- PROACT-SCIPr-UK® training
A message from our site leader
The Tides is a happy family home with dedicated staff who go the extra mile to ensure the health and wellbeing of all the residents
The Tides’ site leader
Comments from our residents and their family and friends
The staff I have had dealings with are excellent and my sister is very happy living in the home, which is the most important thing.
The home has a brilliant manager, deputies and senior leadership team, who offer very good guidance and leadership. The staff are caring and want the best for their residents. It is a very good, special care home.
Residents are at the heart of what they do. The home is very well managed. As an external healthcare professional, I am always included in relevant meetings with the residents I am involved with.
Inside The Tides
1 of 3
Family and friends FAQs
How does home leave work?
We support our residents to attend family events and visit home, making sure that all risks are managed and everyone is supported accordingly. If needed, the resident’s key worker may come along with them on the visit.
Can friends and families visit?
Family and friends are welcome to visit and participate in activities. Unfortunately, we cannot facilitate overnight stays for visitors.
Will I be involved and kept up to date with the progress of my loved one’s care and support?
Yes, we strive to keep the loved ones of our residents involved in their care. We can arrange regular catch-ups, either in person or via telephone, to ensure that families are kept informed.
Will my loved one be able to have a phone or call me?
We welcome calls from loved ones and support residents to also get their own mobile phone should they wish to.
What are the bedrooms like?
Bedrooms are all furnished, and residents are supported to personalise them to suit their needs and wishes.
Are external doors kept locked?
There is a key pad lock on the front door to ensure the safety and security of our residents.
What do residents eat and how do meal times work?
Residents are supported to choose and prepare what they want to eat, whenever they like. Our team will also seek advice from family members and nutritionists to ensure that special dietary needs are catered for.
How does laundry work?
Staff support residents to complete their laundry.
Who does the housekeeping and domiciliary tasks?
Staff support residents with household tasks, and we encourage residents to do as much as they are able for themselves.
Is there anything they can’t bring or have?
Residents can have their own belongings in their bedrooms. We have a safe where any valuables can be kept.
How are people supported with their behavioural needs?
We use a positive behaviour support (PBS) approach here at The Tides. Where required, people will have their own PBS plans in place. In addition, our staff are trained in non-restrictive PROACT-SCIPr-UK® support techniques.
How do activities work?
Every resident has a tailored activities planner. This includes both in-house activities as well as visits into the community. We have an aromatherapist who visits every Thursday, we facilitate sensory activities, support people to access day centres, and also promote activities such as shopping, going to the cinema, bowling and going out for lunch.
Do residents and families have an input into the care plans?
Yes, we encourage input, where appropriate, from families and loved ones.
What are the car parking facilities?
There is a large private car park to the front of the building.
What is the smoking policy?
The Tides is a smoke free home, however, we do have a designated smoking area in the back garden for residents who wish to smoke.
What are your fees and how are they funded?
Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.
How to make a referral
Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.