Priory York Road

We support the people we care for to keep in touch with their loved ones by facilitating home visits, family days out and events. We ensure that where possible, we fully risk manage any potential risks by closely working with the relatives and loved ones.

York Road welcome family and friends to come and spend time with their loved ones. We can facilitate both indoor and outdoor visits, our lovely back garden is perfect for catching some sun in the summer. Unfortunately, we cannot cater for overnight stays.

Yes, we strive to keep the loved ones of our residents involved in their care. On a regular basis, families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones, via phone or video call. We have multiple cordless phones at different points around the house, which can be accessed by the people that we support at all times. Some residents choose to have their own mobile phones and our staff support them to use these as required.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. All our residents decide the type of furniture they would like to have in their rooms and choose the colours and themes for wall decorations.

Due to the nature of our support, all our external doors remain locked during the day and night. However, all of our residents have free access to our garden space.

All of our residents meet at the end of each week and supported by our staff, they choose their preferred meals and create a food menu for the week ahead. Residents are encouraged to follow any specific dietary requirements and families are asked for advice when it comes to preferred meals.

Residents are given help to do their own laundry, as part of promoting independence, using our in-house laundry facilities. Our staff are on hand to offer support if and when it is required.

The people that we support take pride in looking after their environment. Staff support them to complete household tasks, from cleaning their own bedrooms to maintain a good level of cleanliness throughout all communal areas.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

All the people that we care for have a person-centred support plan which includes all their preferred activities. Our key workers support all them to design a weekly tailored activity planner. Our support workers assess all the associated risks and implement all required measures, so residents are able to safely enjoy their chosen activities.

Our staff team have a positive approach when it comes to managing behaviours that may challenge. All agreed interventions and practices are well described within each individual's support plan. External professionals and families are involved in prescribing the correct and safe practices. Additional measures such as pro re nata (PRN) medications may be required, although we aim to reduce restrictive practices, and will regularly re-assess and remove interventions, where possible.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans, so they are tailored to their needs. We value this important input from others where appropriate.

There is off-road parking for up to two cars. Additionally, there is free parking on the road.

There is a designated area for residents to smoke or to vape in our back garden. We support the people who live here to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles, and encourage residents to engage with smoking cessation programmes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.